15+ years on the carrier side. Now working from the other side of the table.
Chris Tweedy spent 15+ years at one of the nation's largest carriers in sales and customer solutions. During that time, he sat across the table from thousands of shipping negotiations — on the carrier's side.
He knew which line items companies fought for. He knew which concessions the carrier was willing to make — and which ones they'd never offer unless pushed. He knew which surcharge categories had real flexibility, and which carrier reps were bluffing.
He also knew that most businesses — even large, sophisticated ones — left significant money on the table in every negotiation. Not because they weren't smart. Because they didn't have someone who'd seen both sides.
After leaving the carrier, Chris spent time as a shipping executive at a growth-stage company. Sitting on the buyer's side for the first time, he watched his own carrier rep use every tactic he'd once relied on.
He launched Smart LGSTX with a simple thesis: companies deserve an expert who knows how carriers actually think.
Almost all of it from referrals.
In our second year, referrals drove nearly all of our growth — no cold outreach, no ads, no content marketing. Our clients refer us because we deliver real savings.
80% of the companies we speak with become clients. Not because we oversell. Because we're specific about what we can recover before the first call ends.
Chris knows which ones move and which ones don't. That knowledge is what you're hiring.
Most clients see initial savings within days — not months.
Zero risk. We earn when you save. If we don't deliver, you pay nothing.
We don't treat a mattress brand the same as an auto parts distributor. The surcharge profile is completely different.
We handle every lost package and damage claim with your carrier on your behalf — at no additional cost.
Every client gets a rate structure built around their actual product mix. Not a one-size-fits-all template.
Our founder spent 15+ years at one of the major carriers in sales and customer solutions, conducting carrier-side negotiations with thousands of businesses. He knew which concessions the carrier was willing to make, which surcharge categories had flexibility, and which tactics carrier reps used to protect margins.
After 15+ years on the carrier side, our founder moved to the buyer's side as a shipping executive at a growth-stage company. Sitting in that seat for the first time, he watched his own carrier rep use every negotiation tactic he'd once relied on — and saw first-hand how much money was being left on the table.
Smart LGSTX focuses on companies shipping heavy, bulky, or oversized products where carrier surcharges stack up significantly on every shipment — furniture, mattress and bedding, auto parts, building materials, fitness equipment, food and beverage, and manufacturing.
Smart LGSTX recovered over $2.5 million in shipping savings for clients in its second year of operation. The business was built almost entirely on referrals — no cold outreach, no advertising. The client base spans multiple verticals with an 80% close rate on qualified discovery calls.
Yes. Every shipping audit is reviewed personally and every carrier negotiation is led directly. Smart LGSTX is built around specific insider expertise — there is no junior team layer between leadership and your account.
Yes. International shipping is covered — both imports and exports. Chris's time on the carrier side included international account pricing, which means he understands the surcharge structures, customs fee schedules, and zone-based pricing that major carriers apply to cross-border shipments. If you have international volume, it's included in your audit.
No pitch. Just the numbers.